Shipping policy
Shipping Policy
Koko Art Life Studio ships original artwork and art products to customers in Australia and selected international destinations.
Order processing
Original artwork is carefully prepared and packaged for shipping after your order is placed.
Many of our art prints, tech cases and Art for Everyday products are made to order. Production time is therefore required before these products are dispatched.
Processing and delivery times may vary depending on the product, production location, destination and shipping service selected.
Shipping costs
Available shipping options and applicable shipping costs are calculated and displayed at checkout based on your order and delivery destination.
Orders containing multiple products
Some products are created and fulfilled by different production partners. If your order contains multiple items, they may be produced in different locations and arrive in separate packages at different times.
Original artwork
Original Koko Art Life Studio paintings are one-of-a-kind pieces and are shipped from New South Wales, Australia. Extra care is taken when packaging original artwork for transport.
Made-to-order products
Art prints and selected Art for Everyday and tech products may be produced by our carefully selected production partners in Australia or overseas, depending on the product and delivery destination.
Because these products are made to order, production time is additional to shipping time.
Delivery estimates
Any delivery estimates provided at checkout or with your order are estimates only. Actual delivery times may be affected by production times, carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.
International orders
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are generally the responsibility of the recipient.
Incorrect delivery addresses
Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at Hello@kokoartlife.com. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
Damaged or missing orders
If your order arrives damaged or you believe it has been lost in transit, please contact us at Hello@kokoartlife.com with your order number and relevant details. For damaged items, please include clear photographs of the item and packaging where possible so we can investigate.
Questions
If you have any questions about shipping before placing an order, contact:
Koko Art Life Studio
Hello@kokoartlife.com