Refund policy

Returns & Refunds

We want you to love the artwork you receive from Koko Art Life Studio. Please read the information below before placing your order.

Change of mind

We do not offer returns, exchanges or refunds for change of mind. This includes choosing the wrong size, colour, design or product, so please check your order carefully before completing your purchase.

Made-to-order products

Many Koko Art Life Studio products, including art prints and selected art-for-everyday and tech products, are produced specifically for you after your order is placed. Because these items are made to order, we do not accept change-of-mind returns or exchanges.

Original artwork

Original paintings are one-of-a-kind artworks. Please review the product photographs, description, dimensions and other details carefully before purchasing. We do not accept change-of-mind returns on original artwork.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, defective or you receive an incorrect item, please contact us as soon as reasonably possible at Hello@kokoartlife.com with your order number, a description of the issue and clear photographs showing the problem and packaging where relevant.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Please do not return an item without contacting us first, as return instructions may vary depending on the product and fulfilment location.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Where a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Refunds

Where a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact

For questions about an order, return or refund, contact:

Koko Art Life Studio
Hello@kokoartlife.com